IMPORTANT NOTICE

Covid-19 measures

As stated by the Government of the Canary Islands, at least one of the following conditions must be met to access the complex (people over twelve years old)*:
- A negative result on the PDIA (Diagnostic Test for Active COVID-19 Infection) performed within a maximum of 72 hours.
- A vaccination schedule completed in the previous 8 months, accredited by an official document stating the vaccine** type (Pfizer, Moderna, Astrazeneca and Janssen), number of doses and date of administration.
- The administration of a dose more than 15 days in advance and in the 4 months prior to travel, accredited by an official document stating the vaccine type and date of administration.
- Having contracted the disease less than 6 months before the travel date, accredited by an official medical certificate or public instrument stating the date of the disease.

Exceptions
- People who accredit being a resident in the Canary Islands and provide an affidavit stating that they have not left the Islands in the 15 days prior to the arrival at the accommodation and that, during this period, they had not had symptoms compatible with covid-19.
- Non-residents of the Canary Islands who can prove, by means of a travel document, that they have been in the Canary Islands in the 15 days prior to the date of access to the accommodation and declare that, during this period, they have not had symptoms compatible with covid-19.
- People who can accredit that they were outside the Canary Islands for a period of less than 72 hours prior to arrival and have remained in their country during the previous 15 days, declaring that, during this period, they have not had symptoms compatible with covid-19.


The following form must be signed upon arrival:
https://www.hotelesthe.com/hotelesthe-aceptacion-de-condiciones-de-acceso-5-idiomas.pdf


*BOC núm. 112. Miércoles, 2 de junio 2021: http://www.gobiernodecanarias.org/boc/2021/112/
**Only the following vaccines are valid Pfizer, Moderna, Astrazeneca and Janssen

Hygiene y desinfection

We have made an important effort to make our establishments comply with all requirements of this new situation. New protocols established by the regulations in force will be applied for our customers to enjoy a safe stay.

Servicio de buffet

Improvement of spaces

Now more than ever is important to have space. In our hotels we are working to improve the resting areas and restaurants. We want you to feel good and comfortable. We have free areas where you will be able to enjoy the magnificent sun of our destinies.

Servicio de buffet

Hands free

New technologies allow us to simplify our relationship with clients. Our hotel chain has put various "hands free" services at service of our hotels for you to enjoy your experience as much as you want.

* This services are completely optional in our hotels.

Servicio de buffet

Continuous training and improvement

Our human team will receive continuous training to face new challenges. Our goal is to take care of our clients and get them to enjoy a satisfactory stay in our hotels.

We are preparing ourselves to receive you.

Servicio de buffet

HYGIENE RULES GUESTS

  1. All our guests must comply with the health and hygiene rules that the hotel has implemented for their safety in the different areas within our facilities:
    • Minimum social distancing of 1.5m unless they are members of the same family.
    • If the minimum 1.5m distance is not met, the use of masks is mandatory. Nevertheless, the use of masks in indoor areas of the hotel is recommended.
    • Maximum hand hygiene is recommended and therefore constant hand washing with soap and water or hydroalcoholic gel is recommended. Hydroalcoholic gel dispensers for hand disinfection have been installed in different locations of the hotel.
    • After use, masks, gloves and tissues should be deposited only in the bins provided for this purpose.
    • Physical contact and greeting of guests with hotel employees is prohibited. In addition, physical contact and greeting with other customers outside your family should be avoided.
    • Please use extreme caution when sneezing and/or coughing. Ensure that you cough or sneeze into the elbow bend and/or use disposable paper which must be disposed of in the bins specifically installed for this purpose. Try not to cough or sneeze around other people.
  2. We have applied the regulations in force concerning capacity limits in each of the areas of our hotel. The hotel management team reserves the option of establishing schedules for organised access to the different areas and restaurants of the hotel.
  3. Use of the hotel gym is subject to reservation only and has a limited capacity. Cleaning the gym equipment before and after use by the guest is very important. Therefore, the guest is responsible for cleaning the equipment and accessories before and after use, regardless of the cleaning process carried out by hotel employees. Cleaning products will be supplied by the hotel, which must ensure that they are available at all times.
  4. The 1.5m distancing rules established for the use of hotel hammocks must also be complied with in the swimming pool area, which will have a limited capacity in accordance with the rules. Sunbeds may not be placed together except if they are within the same family.
  5. Pool towels cannot be shared and are for the exclusive personal use of each guest.
  6. Cleaning of the rooms will only be carried out when the customer is not in the room, therefore, the entry to the room will not be allowed once the cleaning process has started.
  7. All guests must wear a mask when picking up food at the hotel buffet.
  8. The lift is for individual use unless they are members of the same family. The use of a mask inside the hotel's lifts, as well as not touching the lift's fixtures such as mirrors, handrails, etc., is recommended.
  9. We recommend our guests to pay their invoice using a credit card to avoid physical contact with cash, and if possible with a contactless card.
  10. We recommend immediate hand hygiene when touching or exchanging any objects that may have been used by another guest or hotel employee such as doorknobs, buttons, handrails...
  11. If you experience symptoms such as cough, fever, shortness of breath, diarrhoea, stomach pain, you should contact hotel staff to be examined by a doctor. Please remain confined to the room until this examination takes place.

COEXISTENCE MEASURES

Dear guest,

We would like to thank you for choosing THe Hotels to spend a few restful days.

Our number one commitment is to ensure your safety and well-being, as well as that of our employees.

Over the last few months, our protocols and procedures have been strictly and tirelessly adapted to comply with new measures established by the Spanish Ministry of Health in order to prevent the spread of COVID-19.

Finally, before detailing each of the new measures established for our facilities, we would also like to thank you for your collaboration in complying with them in order to ensure your own health and safety, and that of your loved ones.

Sincerely,
Hoteles THe.

General measures for coexisting with COVID-19

  1. Our staff has been trained in line with the contingency plan aimed at preventing the spread of COVID-19 and responding to possible infections.
  2. Our entire staff get their body temperature checked before starting their working day.
  3. Our entire staff are equipped with the appropriate PPE depending on their roles.
  4. Minimum social distancing measures have been established for your safety.
  5. Regulations in force have been applied to ensure capacity limits in each area.
  6. The supply of the material necessary for hygiene and prevention of COVID-19 infections is ensured.
  7. Body temperature measurement devices are available for guests who require or request them.
  8. Hydroalcoholic gel dispensers for hand disinfection have been installed in different locations.
  9. The control and cleaning frequency of the different areas have been increased, paying special attention to public toilets and areas of greater influx or use.
  10. Rooms and common areas are cleaned and disinfected using virucidal products duly authorised by the Spanish Ministry of Health.
  11. Magnetic room keys are disinfected after each use.
  12. Guests are supplied with a courtesy kit comprising hydroalcoholic gel and surgical mask upon arrival.
  13. All locations have been signposted to facilitate guest full compliance of the different measures aimed at preventing the spread of COVID-19.

Thank you for following the rules. If you're save, everyone's safe

Cuidamos de ti

@HotelesTHe #HotelesTHe #FeelTHeExperience

¡Nos vemos pronto!